HP

HP laser printer maintenance counters

Use the HP module in WICRESETPRO to run supported maintenance-counter reset procedures after servicing or replacing printer components. The module is available for selected HP laser printers in the Windows application through USB.

Models in the service catalog

The supplied service catalog lists HP 150A, HP 150NW, HP 178NW and HP 179FNW. Select the exact model to see the procedures available for that printer.

Maintenance counters

The HP/Samsung service module includes procedures for supported transfer-belt, drum or imaging-unit, fuser, transfer-roller, tray-roller and separator counters. The available set depends on the printer's hardware and supported profile. A model listed in the catalog does not necessarily offer every procedure in this list.

Use the counter that corresponds to the component you have serviced. Updating a counter records the maintenance operation; it does not replace the physical work on the component.

A practical service workflow

Connect the printer to a Windows 10 or 11, 64-bit computer by USB. Select the exact model in WICRESETPRO, choose the supported counter procedure for the serviced component and follow the instructions shown by the application. Check the result and the printer's status when the operation is complete.

Key-enabled access to the module is tied to the same printer for a 24-hour period under the module's access terms. Use the offer intended for this service operation.

Questions and answers

Which HP models are listed for this module?

The supplied catalog includes HP 150A, 150NW, 178NW and 179FNW. The exact procedures available are defined by each printer's supported profile.

Which kinds of maintenance parts can have supported counters?

The service catalog includes transfer belts, drums or imaging units, fusers, transfer rollers and paper-feed components. The exact set available on an HP printer depends on its hardware and supported profile.

What does a counter reset do after a part has been serviced?

It updates the supported maintenance counter associated with that component. Complete the required servicing or replacement first, then use the matching procedure for the printer.

What computer and connection do I need?

Use Windows 10 or 11, 64-bit, and connect the HP printer by USB. This is the platform and connection documented for the HP module.

How do I find the right procedure after replacing a part?

Select the exact printer and match the serviced component to the available procedure. If the component or message is unclear, send support the model and a screenshot. Include your order number for questions about purchased access.