Samsung

Samsung printer service and maintenance counters

After completing a supported maintenance job, use the Samsung module in WICRESETPRO to run the matching counter-reset procedure. The module is designed for selected Samsung laser printers and is available on Windows through USB.

Models in the service catalog

The supplied catalog lists Samsung C410, C430, C430W, C480FW, CLP365 and M3320. Choose the exact model rather than a nearby model number: the available components and procedures can differ.

Match the counter to the work completed

The shared Samsung/HP service module covers supported counters for transfer belts, drums or imaging units, fusers, transfer rollers, tray 1 and tray 2 rollers, and tray 1 separators. Use only the procedures available for the selected printer and the component that was serviced.

This helps keep the printer's supported maintenance records aligned with work already completed. Resetting a counter does not replace a worn component or resolve the underlying cause of a fault.

Connect and select the procedure

Use WICRESETPRO on Windows 10 or 11, 64-bit, and connect the printer by USB. Select the printer and the required service procedure, then follow the steps shown for that model. Check the operation result and printer status before returning the device to use.

Access enabled by the appropriate key is assigned to the same printer for a 24-hour period under the module's access terms.

Questions and answers

Which Samsung models are listed in the service catalog?

The supplied catalog lists C410, C430, C430W, C480FW, CLP365 and M3320. Select the exact model because each printer has its own set of supported operations.

Which connection should I use for the service procedure?

Connect the Samsung printer by USB to a Windows 10 or 11, 64-bit computer. This module uses USB even when other printer functions are available over a network.

How do I choose the correct counter?

Match the procedure to the component serviced, such as the imaging unit, fuser or paper-feed part, and use the operations available for the exact model. The component list can differ between printers.

Can I return to the same printer during the access period?

Key-enabled access is assigned to the same printer for 24 hours under this module's access terms. During that period, use the supported procedures included in your access for that printer.

What information should I send when asking for help?

Send the full Samsung model, the component serviced, the procedure selected and any message shown. Include your order number if the question concerns a key or purchased access.