Quick Guide: Reset Epson XP-960 Ink Pad Counter (Fix E11)
When your Epson XP-960 shows Error E11 or Service required, or warns Ink Pad Needs Service, the internal waste ink counter has reached its limit. Use WicReset Connect with a reset key to clear it in about 2 minutes. Keys start from 6 EUR. Works on Windows 7–11 via USB only.
Typical Signs on Epson XP-960
- Printer refuses to print, LEDs flashing.
- Shows Error E11 or Service required.
- Displays warning: Ink Pad Needs Service.
Why Epson XP-960 stops
Epson XP-960 stops to protect against possible overflow when the waste ink counter is high. A reset lifts the lock and printing resumes. The message can appear before pads are physically saturated.
Quick facts – Epson XP-960 reset
| Model | Error | Solution | OS | Reset time |
|---|---|---|---|---|
| Epson XP-960 | Error E11 / Ink Pad Needs Service | WicReset Connect | Windows 7–11 (USB only) | ~2 minutes |
Download reset tool & driver
No verified official Epson driver found for Epson XP-960. Please refer to Epson Setup Navi for compatible software.
Video tutorial
Available in many languages with narration.
Reset steps for Epson XP-960
- Connect Epson XP-960 to your PC via USB cable.
- Launch WicReset Connect and ensure the printer is detected.
- Buy a reset key, input it, and click Reset.
- Wait ~2 minutes, then turn the printer off and on again.
FAQ – Epson XP-960
Does reset clear Error E10, E11, E12, E91 / Service required?
✅ Yes — clearing the waste ink counter removes the error and restores printing.
Must I replace ink pads after reset?
Not necessarily — the error is triggered by counters, not always by physical pad saturation.
Can I reset via Wi-Fi?
No — reset works only over USB.
How long does it take?
Usually under 2 minutes.
Do I need a key?
Yes — WicReset Connect is free, but reset requires a paid single-use key.
Tips for Epson XP-960 reset
- Reset around ~95% to avoid full lock.
- Reduce unnecessary head cleanings.
- Use a short, high-quality USB cable for stability.
This page is dedicated to Epson XP-960 reset instructions using WicReset Connect.