Canon PRO-310 Reset: Waste Ink Counter and Service Guide
Canon / step-by-step guide
Canon PRO-310
How to enter service mode
Click the image: play / pause
Turn off the printer.
Press POWER and wait for the printer to turn off. Leave the power cable and USB cable connected.
At your own pace. Pause the animation at any time. You can also select a step on the bar below or use the arrows.
Space: play / pause · ← →: change step
Complete step-by-step instructions
- Turn off the printer.
Press POWER and wait for the printer to turn off. Leave the power cable and USB cable connected. - Hold STOP.
Press and hold STOP. Keep holding it throughout the next step. - Also hold POWER.
While holding STOP, press and hold POWER. Wait for the indicator light to come on. - Release STOP. Hold POWER.
Release only STOP. Keep POWER held down. - Press STOP 6 times.
Keep holding POWER. Press and release STOP exactly 6 times. One press means pressing and then releasing the button. - Release POWER.
Release POWER. Wait for the printer to finish starting up, then check the connection in the program.
Canon PRO-310 is supported for waste ink counter reset in WICRESETPRO. Use a USB connection and the preparation instructions for this exact model in the app.
Canon imagePROGRAF · A considered reset
For a Canon PRO-310 reset, separate the electronic counter from the physical absorber. Check the reported fault, confirm the right preparation and make an informed repair decision.
Read before acting
1700 and 5B00 need different responses.
An almost-full absorber warning
Canon identifies this as an ink absorber nearing capacity. Its manual allows the printer’s OK button to be used to continue printing and advises contacting a service center.
A service error to investigate
The PRO-310 manual directs you to a Canon service center. Before choosing a software reset, confirm that the fault and printer preparation match the supported operation.
Preparation is not interchangeable
Confirm the PRO-310 service-mode method.
Our compatibility list includes the imagePROGRAF PRO-310. That is not a reason to copy a button sequence from the PRO-300, PRO-100 or another Canon printer.
The general Canon guide explains service-mode preparation, but do not choose a sequence merely because the printer looks similar. When the instructions do not explicitly identify the PRO-310, ask our team to confirm the method before using a key.
One repair decision. Two separate checks.
The counter is only part of the picture.
Electronic
Waste ink counter
WICRESETPRO performs the supported counter operation after the printer is correctly prepared. This is the software part of the procedure.
Check the completion message and retain a screenshot for your records.
Physical
Ink absorber
The absorber still contains the ink already collected. Resetting a number does not clean it, replace it or prove that it can hold more ink.
Arrange inspection and service as needed. Do not continue using a printer with signs of leakage.
After the checks
A deliberate PRO-310 reset workflow.
Prepare a dedicated connection
Use a Windows computer and connect the PRO-310 directly by USB. Close competing printer applications and complete the confirmed model-specific service-mode procedure.
- Open the correct programUse WICRESETPRO. Keep the full instructions and your purchased key available, then enter the complete key in the Token field.
Run and verify the counter operation
Select Reset and allow the program to finish without unplugging the printer. Save any error message rather than repeating the operation blindly.
- Return to normal operationFollowing a successful reset, turn the printer off as requested by the procedure and then restart it. Check whether the original fault has cleared before resuming a print job.
Questions, answered
PRO-310: what to establish first
Your next step
Confirm the setup. Then reset.
Once the exact preparation is established and absorber servicing has been considered, choose the WICRESETPRO key for the supported operation.
Check the current price and currency in the store. An unused key does not expire. After the first reset, the key can be reused on the same printer for 24 hours.
Prepare Canon PRO-310
Choose the application version for the documented operation on Canon PRO-310. Do not infer the availability of every service tool from the existence of a platform download.
WICRESETPRO · Windows 7 / 8 / 8.1
The Canon module uses USB. Follow the service-mode procedure shown for the exact model and firmware in the app. Do not substitute a button sequence from a nearby model.
Keep internet access available for model data and operation approval. Clear pending print jobs and keep the printer’s power and data connection stable. Available in 60 interface languages.
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macOS 14+ · Intel & Apple SiliconCanon — Instructions
Put your Canon printer into service mode by following the program's instructions for your model.
Service mode
Put your Canon printer into service mode by following the program's instructions for your model.
Instructions
Open WICRESETPRO and connect your Canon printer using a USB cable.
Service mode
Put your Canon printer into service mode by following the program's instructions for your model.
Read counters
Select your printer and read the waste ink counters. Wait for the percentages to appear.
Reset key
Copy your complete 12-character key from the TXT attachment and paste it into the program's key field.
Reset
Click Reset. Wait for the success message and 0% readings. Do not turn off the printer or disconnect USB during the reset.
Restart
After a successful reset, turn the printer off using its power button. Wait 10 seconds, then turn it on again.
Need help?
Include your order number, printer model and error message. Attach a screenshot.
A1B2C3D4E5F6 is an inactive example. Use your own key.
Read, reset and verify Canon PRO-310
- Use the USB connection and the model-specific service mode requested by WICRESETPRO. Wait for stable detection before continuing.
- Read the available waste ink counters in WICRESETPRO and wait for a completed result. A missing reading is not a zero reading.
- Waste ink counter reset is supported for this model. Select that operation and follow its preparation instructions in the app.
- For a supported full reset, enter your valid Pro reset key and start the operation. Keep the connection stable until the app reports the result.
- Restart only when instructed, then read the counters again in Pro to verify the outcome.
Once a supported printer is connected and ready, the reset itself can take about a minute. Installation and preparation can take longer.
Resetting a counter does not replace physical absorber maintenance.
Your reset key
Unused keys do not expire. After the first reset, you can reuse the key on the same printer for 24 hours. Unused units in a Multi-Key pool do not all expire when that printer’s reuse period ends.
Choose one Multi-Key with the purchased pool or the corresponding number of separate codes. Check the current product, price and currency in the store.
For the wider application feature set, see printer diagnostics and maintenance in WICRESETPRO. Functions shown there are model-dependent.
Questions and answers
Is the imagePROGRAF PRO-310 included in the supported list?
Yes. Our list names imagePROGRAF PRO-310. This confirms the listed model, but you still need a suitable waste ink counter fault and the correct preparation for your individual printer.
Can I use a PRO-300 button sequence on the PRO-310?
Do not assume that a procedure for the PRO-300 or another Canon photo printer is the correct PRO-310 procedure. Ask our support team to confirm the exact entry method when the guide does not identify your model.
What does Canon say about PRO-310 code 1700?
Canon describes 1700 as an almost-full ink absorber warning. Its instructions allow you to press the printer’s OK button to continue and advise arranging service. That acknowledgement does not reset the counter.
Does a successful counter reset mean the absorber is empty?
No. A software reset changes the electronic counter, not the physical amount of absorbed ink. Plan inspection and servicing of the waste ink system separately.
Will this repair colour problems or a blocked printhead?
No. This guide concerns a supported waste ink counter reset. Diagnose print quality, ink delivery, paper handling and printhead faults separately instead of treating them as the same problem.
What should I check before buying a PRO-310 reset key?
Confirm the PRO-310 model, record the complete support code, prepare a Windows computer and USB cable, and establish the correct service-mode procedure. Ask support first when any of those checks is uncertain.
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