Canon service mode – how to enter service mode and reset error 5B00 / 1700

How to use this Canon service mode guide

Every Canon series uses a slightly different sequence of buttons. In most cases you hold the POTENZA button and press the RESET, STOP o CASA button a specific number of times. Follow the instructions exactly – if the printer does not enter service mode, switch it off completely, unplug the power cord for 10–15 seconds and try again.

Canon – E, G, IB, MB, TS, TR series

This is one of the most common Canon methods of entering service mode for E, G, IB, MB, TS and TR printers.

1. Spegnere la stampante Canon.
2. Tenere premuto il tasto della stampante RESET pulsante.
3. While holding RESET, press and hold the POTENZA button (wait for the printer to turn on).
4. Release the RESET button but keep holding the POTENZA pulsante.
5. While still holding POWER, press and release the RESET button 5 volte.
6. After the 5th press, wait a moment and then release the POTENZA button. The printer should now be in service mode.

Canon - Serie MG

Use this procedure for most Canon MG printers when you need to enter service mode to reset the waste ink counter.

1. Spegnere la stampante Canon.
2. Tenere premuto il tasto RESET pulsante.
3. While holding RESET, press and hold the POTENZA button (wait for the printer to power on).
4. Release the RESET button but keep holding the POTENZA pulsante.
5. While still holding POWER, press and release the RESET button 6 volte. For models without scanner, also press it 6 times.
6. After the last press, wait a moment and then release the POTENZA button – the printer should enter service mode.

Canon – MP series

Many Canon MP printers use the following combination to enter service mode.

1. Spegnere la stampante Canon.
2. Tenere premuto il tasto RESET pulsante.
3. While holding RESET, press and hold the POTENZA button (wait for the printer to turn on).
4. Release the RESET button but continue to hold the POTENZA pulsante.
5. While holding POWER, press and release the RESET button the required number of times: usually 2 times, and for some models without scanner 6 volte.
6. After pressing RESET the correct number of times, wait a moment and then release the POTENZA button – the printer should be in service mode.

Canon – G4010 / G4210 / G4410 / G4411

1. Spegnere la stampante Canon.
2. Tenere premuto il tasto RESET pulsante.
3. While holding RESET, press and hold the POTENZA button (wait for the printer to turn on).
4. Release the RESET button but keep holding the POTENZA pulsante.
5. While holding POWER, press and release the RESET button 6 volte (for printers without scanner also 6 times).
6. After the 6th press, wait a moment before releasing the POTENZA pulsante.

Canon – G1411 / G2411 / G3411

1. Spegnere la stampante Canon.
2. Tenere premuto il tasto “+” (plus) pulsante.
3. While holding the “+” button, press and hold the POTENZA button (wait for the printer to turn on).
4. Release the “+” button but keep holding the POTENZA pulsante.
5. While still holding POWER, press and release the RESET button 5 volte.
6. After the 5th press, wait a moment and then release the POTENZA button – the printer should be in service mode.

Canon – iP3600 series, iP4600 series, MP240 series, MP550 series

1. Spegnere la stampante Canon.
2. Tenere premuto il tasto RESET pulsante.
3. While holding RESET, press and hold the POTENZA button (wait for the printer to turn on).
4. Release the RESET button but keep holding the POTENZA pulsante.
5. While still holding POWER, press and release the RESET button 2 times.
6. After the 2nd press, wait a moment and then release the POTENZA button – the printer should enter service mode.

If your printer has a touchscreen, hold down the area on the screen where the Resume/Cancel button is usually shown instead of a physical button.

Canon - serie iP2700, serie iP4800, serie MG5100

1. Spegnere la stampante Canon.
2. Tenere premuto il tasto RESET pulsante.
3. While holding RESET, press and hold the POTENZA button (wait for the printer to turn on).
4. Release the RESET button but continue holding the POTENZA pulsante.
5. While still holding POWER, press and release the RESET button 5 volte.
6. After the 5th press, wait a moment and then release the POTENZA button – the printer should be in service mode.

For printers with touchscreens, hold down the part of the screen where the Resume/Cancel button usually appears.

Canon - MG8150

1. Spegnere la stampante.
2. Tenere premuto il tasto Annullamento button (on touch models hold the area on the screen where the Resume/Cancel button is displayed).
3. Tenere premuto il tasto Potenza pulsante.
4. Release the Annullamento (or Resume) button but keep holding the Potenza pulsante.
5. Wait 5–10 seconds, then press the Annullamento button 5 volte.
6. Release the Potenza button – the printer should now be in service mode.

Canon – TS8000 series

TS8010, TS8020, TS8040, TS8050, TS8030, TS8052, TS8053, TS8060, TS8070

1. Spegnere la stampante.
2. Tenere premuto il tasto CASA button (on touchscreens hold the area in the upper left corner of the display).
3. Tenendo premuto HOME, premere e tenere premuto il tasto Potenza pulsante.
4. Release the CASA button but keep holding the Potenza pulsante.
5. Press the Annullamento (angolo superiore destro) 5 volte.
6. Release the Potenza button – the printer should enter service mode.

Canon – TS9100 series

TS9100, TS9110, TS9120, TS9140, TS9150, TS9155, TS9160, TS9170

1. Spegnere la stampante.
2. Tenere premuto il tasto CASA button (on touch models hold the top left corner of the screen).
3. Tenendo premuto HOME, premere e tenere premuto il tasto Potenza pulsante.
4. Release the CASA button but keep holding Potenza.
5. Press the Annullamento button 6 volte.
6. Release the Potenza button – the printer should now be in Canon service mode.

FAQ – Canon service mode & WIC Reset Connect

How do I enter service mode on my Canon printer?

The key combination depends on the printer series. On this page you will find separate instructions for Canon E, G, IB, MB, TS, TR, MG, MP, G4010, G1411, iP3600, iP2700, MG8150, TS8000 and TS9100 series. Choose the correct section, follow the steps and after that run WIC Reset Connect to reset the waste ink counter.

Can WIC Reset Connect fix Canon error 5B00 / 1700?

Yes. If your Canon model is supported, entering service mode and running WIC Reset Connect with a valid reset key will clear the contatore di inchiostro di scarto and remove errors such as 5B00, 1700 and other ink absorber full messages.

Is Canon service mode safe to use?

Service mode is an internal Canon maintenance mode. It is safe if you only follow the documented key sequence and use it to reset the ink absorber with WIC Reset Connect. Do not change random options in service mode – switch the printer off with the power button after the reset and turn it on again.

The printer does not enter service mode – what should I do?

Turn the printer off, unplug the power cable for 10–15 seconds and try again. Check if you are using the correct method for your series and pressing the buttons in the right order and number of times. For some older models you must follow the STOP button press table at the bottom of this page.

Where can I get a Canon reset key for WIC Reset Connect?

You can buy an instant reset key in our store. Go directly to the cart page, complete the order and use the key in WIC Reset Connect immediately after payment.